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Terms & conditions

Return/Exchange Policy

1. Return request must be made within 24 hours after receipt of items. 

2.Refund will be made only after the item is received back and found to be in good condition/not used by the customer. 

3. Return Shipping Charges of Rs 100 is to paid by the customer in case of refund/exchange.

4. Shipping Charges paid will not be refunded

 

 

Discount Coupons

  • Coupons can be used before the expiry date only
  • It can’t be combined with any other discount coupon, on adding a new coupon the previous one will be removed automatically by system
  • Coupon is valid for Retail orders only and not for Wholesale Orders
  • The discount coupon offers have limited validity & can be discontinued anytime without any prior notice
  • Cashback Offers are not applicable when a Discount Coupon is applied in the order. 

International Shipping

  • A standard delivery charge of $27.99 is to be paid by the customer
  • If the item ordered is unable to be delivered due to incorrect/incomplete address, customer not available etc. then the standard delivery charge of forward and return shipment with other applicable charges in currency conversion, third party payment receiving charges etc. are deducted from the order shipment
  • Order return facility is applicable on orders with Indian delivery address only and not for International orders 
  • The custom duty/any extra charges applied by government of any country for International shipments are paid by customers at time of receiving the shipment
  • The extra charges applied for currency conversions and other expenses are taken into account while deciding the prices of an item

Wholesale Orders

  • For placing Wholesale orders, we’ve a dedicated support team that needs to contacted so we can help you with our wholesale prices & placing the order from our website
  • The customer can contact us for Wholesale orders by sending an email on arorabridals@gmail.com or can write us directly by clicking here
  • Shipping Charges for Wholesale Orders are paid by the customers. Customer can also visit at our store in Delhi to pick the order by himself
  • Any Discount Coupon or offers rolled out are applicable on Retail orders only and not on Wholesale orders
  • COD is not applicable on Wholesale orders
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